Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are Kenaz perfumes made with natural ingredients?
Yes, we prioritize high-quality, sustainably sourced natural essences and essential oils, blended with safe aroma-molecules to ensure longevity and a complex scent profile.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on customs processing.
Can I return a fragrance if I don't like the scent?
We offer a 30-day satisfaction guarantee. If you are not satisfied, you can return the unopened full-size bottle. We recommend purchasing our discovery set first to find your perfect match.
How should I store my perfumes to maintain their quality?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products cruelty-free?
Absolutely. Kenaz Perfumes is committed to ethical beauty; none of our finished products or raw ingredients are tested on animals.