Returns & Exchanges
At Kenaz Perfumes, we want you to be completely satisfied with your signature scent. If your purchase doesn't meet your expectations, you can return or exchange unopened products within 30 days of delivery.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for the return to receive a return authorization.
Secure Packaging
Place the unused perfume bottle in its original designer box and use protective outer packaging to ensure the glass arrives safely at our facility.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our specialists verify the product's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing